Application
Message and Request for Quote Management Application – Interceptor
The Interceptor application is a centralized and configurable solution for managing messages received through contact forms on the Suntech website and other communication channels (telephone, social networks, etc.). It facilitates the quick and efficient management of requests for quotations, providing advanced tools for configuring personalized responses and generating detailed reports.
ABOUT SUNTECH
Suntech is one of the leading suppliers of components for the production of blinds, roller shutters and insect screens, ensuring a stable place on the domestic market.
Suntech is an integral part of an international network of companies in Europe.
REQUEST
The Sunetch team wanted to centralize all messages along with the possibility of configuring response messages and requests, statuses in one place to ensure fast, efficient, flexible and adaptable management in their internal management.
At the same time, they were interested in delivering this software, ensuring that it includes an intuitive interface, allowing users to carry out their activity without additional effort.
SERVICES
Main modules and functionalities:
- Configuring message receiving channels (phone, website, website form).
- Configuring SMTP details (email servers).
- Creating personalized response messages.
- Defining regions for operators.
- Configuring product details.
- Managing the configurable menu.
- Configuring rights and visibility for different types of users (operator, manager, etc.).
- Generating and managing personalized offers.
- Automatically generating PDFs for offers and sending them by email.
- Detailed reports.
- Etc.
Software Development
RESPONSIVE
About
Interceptor Mode
- Centralization of all messages and requests received.
- Possibility to add new requests directly in the application, with the following features:
- Assign a status.
- Configure the value of a “deal”.
- Suggestive filters for search and sorting.
- Quickly view the number of “deals” by status.
- Send quick response:
- Use previously configured response templates to quickly send a response to the customer.
- Message sources:
- Identify the source of each message (Facebook, Google, etc.) for better segmentation and analysis.
Main benefits
- Operational efficiency: Centralizing all messages and requests in one place allows for fast and efficient management.
- Full customization: Configuring response messages and statuses provides flexibility and adaptability.
- Automation: Automatic generation of quotes and PDFs saves time and reduces the risk of errors.
- Advanced analytics: Detailed reports provide essential insights for process optimization.
- Role-based access: Operators only see messages from their regions, ensuring effective access control.
- Ease of use: The intuitive interface allows users to carry out their work without additional effort.
